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Customer Services Liaison

Cape Union Mart

Jan 6, 2019 Cape Town Customer Service

To offer customers quality experience through excellent service in all platforms and business channels. Thus, complimenting the business by adding value to “Feeding passions, changing lives” and reflect the voice of customers.

Responsibilities

Handle Inbound and Outbound Calls

Respond to resolve customer tickets

Preserve a good CSAT [Customer Satisfaction Score]

Deliver efficient service

Adhere to quality prerequisites (QA)

Requirements

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