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Student Success Team Lead

GetSmarter

Dec 14, 2018 Cape Town Customer Service

The Student Success Team Lead is the person responsible for leading and supporting Success Managers. They manage the quality of support in pursuit of a goal of delivering stand-out CX. The Student Success Team Lead is the direct line manager to Success Managers and are responsible for driving and managing performance according to predefined quality standards, coaching interventions, service levels and productivity targets.

The Team Lead supports management in defining and refining processes through research and training, and is responsible for ensuring effective roll-out and adherence to team processes. They manage communication within their team and ensure effective interdepartmental communication. They focus on the day-to-day operational management and support of designated team members.

GetSmarter offers a high-energy work environment that’s both challenging and fun. We work hard, but our office is a social place. We believe that a community of motivated, healthy and happy employees is key to a thriving team. This is why we place huge importance on the culture at GetSmarter and creating an environment that brings out the best in our team.

Benefits

GetSmarter offers a comprehensive benefits package:

Responsibilities

Performance Management

Quality Assurance & Coaching

Operational Performance

Manage Student Success Team members

Requirements

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