Investec Import Solutions is an Import Industry Specialist with over a decade of experience. Our aim is to partner with our clients to grow their business by removing the administrative complexities associated with the Import Business. We aim to ensure the seamless, timeous, operationally efficient and cost effective delivery of client orders/cargo in line with client requirements and expectations.
Technical: * Proficiency in MS Office applications specifically Excel * Excellent understanding of import documentation requirements * Excellent understanding of Incoterms * Understanding of import rules and regulations * Status reporting & document organisation * Strong verbal and written communication * Aptitude to multitask and employ effective problem-solving techniques
Personal: * Ability to understand when to escalate queries * Sense of urgency * Provide excellent client service * Proactive & task oriented * Accountability * Energetic and self-motivated * Adaptability * Information seeking * Customer service orientation –understand the business and associated needs * Team player – valuing and understanding the contribution of others & the business * Strong attention to detail * Seamless and timeous execution of activities * Working within a defined, disciplined operational and unique IIS framework * Proactive and continuous feedback internally and externally * Ability to build strong relationships * Highest integrity * Articulate with strong communication skills (oral and written) * Flexible & Dynamic – self-motivated & driven (ability to deal with change) * Ability to deal with conflict in a constructive manner * Proactive * Professional – tactful & diplomatic * Need to be flexible and adaptable * Must be able to keep up with a fast pace, and be able to handle and deliver on multiple tasks * Customer service oriented, excellent manner with customers, service providers and partners