The community manager is to assist the digital manager with social and digital strategy creation and implementation, community management across a portfolio of brands and assist with monthly reporting on social media.
This role requires the person to have a thorough knowledge of current digital trends, social platforms, basic paid media principals and social listening landscape. The Community Manager is also expected to assist with content creation for other digital channels (events, SMS, influencers and live tweeting).
Co-creation of content for all platforms, moderation and monitoring of all platforms, ongoing research into social media trends and best practice.
Responsible for publishing/scheduling all content on social media and working with the media agency to ensure content is boosted.
Assist the digital manager in creating social strategies for the company’s brand (multiple), including competitor research and influencer analysis, and channel recommendations.
Trend analysis, must have expert knowledge of local cultural scene.
Interacting closely with digital manager and brands teams for the creation of, and maintenance of, social crisis communication plan.
Working together with the Digital Manager and the Media Agency to execute monthly reporting and benchmarking.
Maintaining weekly trackers, sentiment analysis and paid media dashboards.
In-depth experience of running Social Media platforms and/or communities for brands professionally.
Proficient knowledge of digital and social trends.
Adobe and Photoshop skills beneficial.
Fluent verbal and written business communication in English and Zulu/Xhosa/Tshwana.
A high level of initiative and ability to work on multiple projects at once under tight deadlines.
Strong organisational, communication, strategic and problem-solving skills.
Comfortable with live content creation from events after hours.
Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.
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