UCOOK is a tech start-up and dinner-kit delivery service based in Cape Town. Our network of top SA chefs create 9 new recipes for our customers to choose from each week, and we deliver the fresh, locally sourced and ethical ingredients to their door. With nationwide delivery, we’ve been in business for just over 4 years now.
We’re a driven, enthusiastic team looking to disrupt the norm wherever we can. We’re currently experiencing a period of rapid growth, and we’re working with cutting-edge development technologies, which means you’ll have room to challenge yourself professionally, and be surrounded by a supportive team looking to help you grow.
UCOOK is looking for a Digital Content Creator with strong copy-focused skills, who will be expected to produce top-content and copy for all digital and other marketing campaigns, manage and execute on social campaigns, manage the UCOOK digital community and provide in-depth reporting.
The Digital Content Creator will work directly under the Head of Content in the Marketing Team and will be responsible for executing, managing and reporting on social media campaigns and providing standalone copy for a number of projects. The Digital Content Creator will be responsible for:
Community management: Engaging (proactively + reactively) with customers through the use of social media; resolving escalated customer service issues and/or create positive PR and brand building opportunities, including some out-of-hours work to support CS team.
Content creation: Writing engaging error-free copy in UCOOK’s brand tone for use on relevant social media platforms and digital marketing platforms, working with the Designer to create content in different formats for relevant social media platforms and proofreading.
Reporting: Leading on social analytics and campaign/channel reporting, aligned with Marketing goals and reporting back to the team to inform social strategic direction.